Policies
Acceptable Use of the Internet
Awarding of Contracts
Borrowing
Circulation of Library Material
Code of Conduct
Collection Development
Community Bulletin Board
Confidentiality of Customer Records and Protection of Personal Information
Crisis Communication
Customer Service Philosophy
Digital Video Surveillance Policy
Disposal of Surplus Material and Equipment
Emergency Closing
Exhibits and Displays
Facilities
Fines and Fees
Gifts and Donations
Insurance
Investment Policy
Library Cards
Library Guide
Library Organization and Departmental Functions
Library Programs and Classes
Locations and Hours of Service
Media Relations
Meeting Rooms
Outreach Services and Interagency Relationships
PCI Compliance Policy
Political Campaigns Statement
Public Access to Library Records
Purchasing Policy
Purpose of Policies
Record Retention and Disposal
Records Commission
Recruitment and Use of Volunteers
Reference and Information Services
Reinstatement of Library Privileges
Senior Person Responsibilities
Service Area and Governance
Special Services Policy
Unattended or Disruptive Youth
Use of Personal Technology
Policies
Use the links at left to get more information on library policies.
Main Library:
16500 Van Aken Boulevard | Shaker Heights, Ohio 44120 | 216.991.2030
Bertram Woods Branch:
20600 Fayette Road | Shaker Heights, Ohio 44122 | 216.991.2421