1. Adult Cards
   1. Library cards are issued free of charge to anyone who resides, owns property, works, or attends school in Ohio. Adults age 18 and over must present a government-issued photo ID and proof of a current Ohio address.

   2. Temporary residents must provide both permanent and temporary or school addresses. Out-of-state students attending an institution of higher learning in Ohio must provide their permanent and their college addresses, as well as a student ID.

2. Juvenile Cards
   1. Juvenile cards are issued to minors under 18 and require the signature of a parent or legal guardian, who must be present at the time of application, provide a government-issued photo ID and proof of a current Ohio address, and assume responsibility for all activity (including payment of all fines and fees incurred) on the card. Non-parental custodians must show proof of guardianship.

   2. If a parent or guardian wishes to restrict their child from borrowing movies, they may choose to do so as part of the library card application process.

II. Borrowing Privileges and Requirements

1. Shaker Heights Public Library issues library cards which allow cardholders to borrow material from participating CLEVNET member libraries, subject to individual library policies. Only one CLEVNET card is permitted per individual.

2. To prevent loss of library material and to protect cardholders from fraudulent use of library cards, the library requires customers to present a library card or a valid form of government-issued photo ID for each transaction.

3. Cardholders are responsible for all material checked out on their cards, and if such material is returned late, damaged, or lost, are responsible for paying fines or replacement fees.

4. Cardholders are responsible for ensuring that their library records, and those of any minor children, include current contact information. Borrowing privileges must be renewed every two years to ensure that contact information is updated.

5. When presented with a valid library card for a transaction, library staff will generally not ask for additional identification.

6. If fines and fees total $15 or more, the cardholder will not be allowed to borrow or renew material, including emedia.

7. Golden Buckeye cardholders and senior citizens with proof of age are exempt from fines for overdue material owned by Shaker Library. Golden Buckeye cardholders are responsible for overdue fines for material owned by other libraries.

III. Lost, Stolen, or Damaged Cards

1. Cardholders are responsible for reporting lost or stolen library cards immediately.

2. The owner of a lost or stolen library card is responsible for all material checked out on that card up to the time that he or she reported to the library that it was lost or stolen.

3. The cardholder may request a replacement for a lost or stolen card in person at the library.

4. Badly damaged or worn cards will be replaced, free of charge, upon request.

IV.Thresholds/Loan Limitations

1. 50 items*

2. $1,000 value*

3. To ensure a wide selection of material for all, customers may only checkout three no-hold movies at a time.
   

V. Renewals

1. Cardholders may renew eligible items in person, by phone, or online via the CLEVNET catalog.

2. Online renewals require the library card number or customer’s username, and PIN. Telephone renewals require a library card number or an item number.

3. Under no circumstances will library card numbers be released via telephone.

VI. Placing Holds or Requesting Materials from other Libraries

1. Placing Holds
   Customers may place holds on most materials found in the library catalog. The library belongs to the CLEVNET consortium and thereby shares a catalog and materials with member libraries. There is no charge for borrowing materials from other member libraries, and customers may initiate their own requests through the library catalog or website or ask for staff to help request materials from CLEVNET libraries.

2. Interlibrary Loan
   Material may also be requested from libraries outside of CLEVNET via interlibrary loan. The library attempts to obtain material from other libraries for free whenever possible. However, some libraries charge a small fee for their material. Interlibrary loan fees over $15 must be paid by the customer. Additionally, customers may be charged a small handling fee if they request interlibrary loan material but do not pick it up from the library once it has arrived.

VII. Returns
Shaker Heights Public Library material may be returned to any Ohio library. Material that is returned to a CLEVNET member library will be discharged from the customer’s library card upon receipt by that library. Material that is returned to non-CLEVNET libraries, including Cuyahoga County Public Library, will be discharged from the customer’s card when it is received by Shaker Heights Public Library.

VIII. Confidentiality of Library Records
To comply with Ohio law and the Shaker Heights Public Library Confidentiality of Library Records Policy, the library does not release personal information, allow anyone to pick up items being held for another customer, reveal the amounts of another customer’s fines, or disclose what another customer has borrowed from the library except in the following circumstances:

1. A person designated by a customer who presents that customer’s card may receive information from that customer’s record and/or complete transactions on that customer’s behalf.

2. A parent or guardian who is listed in the “care/of” line of a minor’s record may, upon presentation of a government-issued photo ID, receive information about the record and pay overdue fines. In order to borrow materials on a minor’s card, the parent or guardian must provide the minor’s library card or be accompanied by the minor and present government-issued photo ID.
   

IX. Loan Periods, Renewals, and Holds*

Item	Loan Period	Renewals	Holds Allowed
Newly Released Feature Films	7 days	0	Yes
Other Movies	7 days	2	Yes
TV Series	14 days	1	Yes
Magazines	7 days	2	No
Bestsellers	14 days	0	No
New Books	14 days	5	Yes
All Other Material	21 days	5	Yes

Eligible items may not be renewed if there are outstanding holds. Some popular material may not be eligible for holds to ensure a wide selection of new material is available to customers.

X.Fines and Fees*

Item Type	Daily Overdue Fine / Fee
Adult or teen book, magazine, or audio recording	15¢ per day
Juvenile book, magazine, or audio recording	Fine-exempt
VHS or DVD	50¢ per day
Lost or damaged item	List replacement cost
Replacement of lost library card	50¢
Photocopies, computer printouts and microform copies	10¢ per page

The maximum overdue fine per item shall be $5.00. Overdue fines shall not exceed the cost to the library of the item.

*These policies apply to material owned by Shaker Heights Public Library. The library lends material from other CLEVNET member libraries, and the policies of the owning library apply in those transactions.

XI. Lost or Damaged Items

1. An item more than 28 days overdue is considered lost, and the cardholder must either return the item and pay the overdue fine or pay to replace the item. Charges for individual lost or damaged items must be paid in full.

2. If a lost item is paid for and then found and returned the Library will refund the item cost, minus a 20% processing fee, if the following criteria are met:
   
   1. The item is returned within 90 days after the lost item fee was paid.
      
   2. The item is in good enough condition that the Library can still circulate it. “Good condition” is determined at the discretion of Library staff.
      
   3. The customer brings the lost item receipt with the item when it is returned.
      
   4. No refund will be paid in cash. All lost material and related fees will be refunded by check and mailed to the customer.

3. Damage to material beyond normal wear and tear is the responsibility of the cardholder. Replacement charges are assessed for damaged items.

4. Replacement copies of material purchased by the customer will not be accepted for lost or damaged items.

5. All cardholders must pay for lost or damaged material regardless of the fine exempt status of the item or the borrower.

6. Customers seeking a reduction in fees for material lost due to theft must provide a copy of an official police report filed at the time of the theft and containing an itemized list of library property. All decisions in such circumstances are subject to Administrative approval.
   

XII. Payment
Shaker Heights Public Library accepts payment of overdue fines and replacement fees for all CLEVNET libraries by cash, check, or credit card. Payment may be made in person, online, or by mail.

XIII. Collection Agency
In order to protect its investment of public money in library material and services, the library works with a collection agency to retrieve long-overdue material or excessive unpaid fines.

1. A Shaker Heights Public Library or Cleveland Public Library customer account with total charges of $50 or more that is 60 days past due will be sent to collection and a $10.00 non-refundable service charge will be added to the account.

2. The collection agency will contact the customer by phone and letter over the following 120 days in hopes of resolving the problem. At the end of the 120-day period, the collection agency reports accounts that remain delinquent to three major credit agencies.

   Please note that once an account has been referred to collection the library cannot issue a refund for lost material that is paid for and then found.

XIV. Bankruptcy
The Shaker Heights Public Library will comply with Discharge of Debtor decrees by bankruptcy courts. Once the library is notified that a bankruptcy has been filed, collection activity is suspended on the customer’s account and on the accounts of any minor children (to the extent that the charges existed prior to the date of the bankruptcy filing) until the library is notified of the outcome.

1. Cardholders who have:
   
2. Filed for bankruptcy,
   
3. Named Shaker Heights Public Library as a creditor,
   
4. Received a discharge, and
   
5. Presented the appropriate documents to the library
   

XV. Authority
The Director or designee has the authority to waive or modify any part of this policy at his/her discretion if warranted by extenuating circumstances.

Approved by the Shaker Heights Public Library Board of Trustees, 10/2007, 9/15/2010, 6/13/2011, 2/12/13.