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Library organization is essential for day-to-day operations under the financial and policy oversight of the Board of Trustees. For this reason, management provides a framework in which library employees can work happily, productively, and effectively by assigning tasks, developed through planning and experience, to staff working in different sections of the library.
Library activities have been classified and divided into manageable jobs and allocated to staff through established salary classifications and position descriptions. The organizational chart documents the division of the various responsibilities among various service areas as follows, with clear lines of authority and communication delineated for each position.
1. Adult Services staff develop and maintain an appropriate materials collection for adults; provide readers’ advisory, reference and information services; present public programs; and maintain relationships with community agencies.
2. Youth Services staff develop and maintain an appropriate materials collection for children, teens, parents, and adults in the field of youth literature; provide readers’ advisory, reference and information services; present public programs; and maintain relationships with community agencies. There is no arbitrary age or grade limitation on service to children and teens.
3. Circulation Services staff provide efficient service for customers through the charging and discharging of materials as well as through inter-branch and external delivery of library materials. The department is often the initial contact with library users and staff are often responsible for interpreting many of our rules and regulations. Page Services is part of Circulation Services. Staff assigned to this area return library material to the shelves, sort incoming and outgoing library material, and prepare material being sent to other libraries for delivery.
4. Technical Services staff are responsible for the ordering and processing of library material and for maintaining the budgetary records of the library`s materials collection. This includes directing and coordinating all functions related to the purchasing and processing of library material for the system.
5. Public Relations staff coordinate the marketing and publicity of the library`s services, collections, programs, personnel, and policies and all aspects of printed communication; coordinate and develop special programming; and when necessary, apply for grants to support them; establish and maintain a relationship with the media and other community organizations including Friends of the Library. Staff is responsible for the Art Gallery Wall at Main Library and for managing the annual Barbara Luton Art Competition.
6. Information Technology staff are responsible for maintaining the library’s computer equipment (hardware and software), its networks, and operating system. Staff also participate in the evaluation and implementation of new technologies.
7. Maintenance Services staff are responsible for building maintenance to ensure the security, safety, and comfort of both staff and customers, and provide the system’s inter-branch delivery services.
8. Security staff ensure the safety and security of library customers and staff and maintain a relationship with the Shaker Heights Police Department.
9. Administrative Services personnel, specifically the Director, Fiscal Officer, Human Resources Coordinator, and Deputy Director provide leadership to the staff in the promotion, interpretation, and support of library policies and procedures. This leadership includes planning, directing and coordinating the services and personnel of the library based on the Policies of the Library Board of Trustees and on the Mission, Values and Vision of the library. Other functions of this department include personnel management and the fiscal accounting and records keeping of the library.
Approved by the Shaker Heights Public Library Board of Trustees March 11, 2013.
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